terms-and-condition

BLUE LABEL DIVING TERMS AND CONDITIONS for TECH DIVING IN THAILAND 

INSURANCE

We strongly recommend that each tourist travelling to Thailand has his/her own travel/health insurance for the time spend inside the Kingdom. In our courses a Personal Diving Insurance is not included. Blue Label Diving has a Tourist insurance which is mandatory by Thai Law but this doesnt cover your personal insurance. Please ensure you have the correct insurance to cover your diver certification level or for the level of course you will be undertaking, (make sure Hyperbaric treatment is included) plus trip cancellation insurance and general holiday insurance. If you are unsure of where to obtain the correct diving insurance please talk to our staff prior to making you are booking or commencing your training. Both Blue Label Diving and its Instructors do have professional liability insurance however this is very different to having your own personal insurance cover.

CERTIFICATION

Please ensure you have send us a copy of your most recent certification card and dive log for the attention of your instructor at the start of any training or your guide during any dive trip. Failure to show your certification may result in not being able to dive on the trip or take part in the course booked. When doing a technical diving course or recreational diving course a medical form of the chosen agency is mandatory. Please make sure you have this filled out before you do your 1st dive.

LIABILITY RELEASE FORMS

This medical questionnaire is a standard requirement for any level course. Please bring any medical conditions to the attention of your instructor and produce a doctor’s medical clearance for diving upon arrival if you are already aware of any illnesses that may prevent you from diving. It may be required for the candidate to obtain written medical clearance prior to diving from a physician. Any delays due to medical related issues are not the responsibility of Blue Label Diving or are subsidiaries and no refund in part or full will be issued. You will also require signing safe diving practice liability for general diving or equipment rental liability forms.

PAYMENT REQUIREMENTS

– 30% Deposit required at time of booking for all courses/ trips.This deposit is non refundable.
– Remaining balance for courses or day trips are required on arrival prior to course start date.
– Any other fees will be individually specified in your booking receipt.
– Goods orders require full payment in advance.
– Goods will beheld for a total of 3 months from payment date and order, if goods are not collected or addressed within that 3 months Blue Label Diving have a right to cancel the order or re-sell the goods and any money paid is non-refundable.
– Payments are accepted by cash, credit card (not for deposits) or direct bank transfer.
– Payments are subject to 3.6% charge Credit Card, Bank Transfers 2% and Cash 0%

– Any losses that arise from foreign currency exchange rates during transfers will be addressed in the last invoice.
– No refund or compensation is due payable by Blue Label Diving for any unused training, goods or trip.
– Clients, who do not complete the training or trip or collect goods within the specified time for whatsoever reason, cannot be refunded for a portion of the total cost.

CHANGES

www.bluelabeldiving.com, its subsidiaries, and dive operators reserve the right to rearrange the order of any itinerary, to cancel or substitute elements of any plan without notice when local conditions force such changes.

CERTIFICATION

All fees need to be paid in full before or on the 1st day of your diving course/trip. Please be aware that you as the student pay for the course/training  and not the certification card. We guarantee the best training with the best instructor available.

If you cannot finish the course because of the following reasons: family matters, health problems or severe weather problems, You can come back to Phuket within 6 months to finish the course. At this time you will have to pay for costs such as boat fees, gasses and scrubber and not the instruction fee.

If the Blue Label Diving Instructor decides, at the end of your course, you are not yet ready for the level of training, this would be pure out of your own safety. If this is the case we do give you the opportunity  to come back to Phuket within 1 year to try again. At this time you will have to pay for all the costs such as boat fees, gasses and scrubber and not the instruction fee. FYI the full amount paid is non refundable.

BOOKING

BlueLabelDiving.com and its subsidiaries, hereinafter called ‘BLD’ acts only as agent for the person or companies providing accommodation, transport, liveaboard trips or day trips etc. hereafter called ‘Service Providers’ and BLD issues all booking documentation on the Service Providers’ terms and conditions.

The customer acknowledges that neither BLD, nor its subsidiaries, affiliated companies, staff or agents shall be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly by any Service Provider or by “force major” or other events beyond BLD’s control, including, but not limited to war, civil disturbance, pillage, delays, severe weather, Acts of God, Acts of Government, accidents to or failure of machinery, equipment, vehicles or industrial disputes.

BLD shall not be liable for, or responsible to, any customer in the event of dissatisfaction based on personal opinion regarding the standard of service or accommodation provided by any Service Provider nor is liable or responsible for any disappointment, distress, lack of enjoyment arising from any act or omission whatsoever. BLD will only acknowledge liability in the case of proven justified complaints relating to specific and tangible inadequacies of facilities, accommodation or services provided. In the event of such a complaint the customer is requested to immediately contact BLD or the Service Provider, hotel etc., for remedial action to resolve any problem or irregularity at that time. Only if such a complaint has been lodged will BLD consider fully investigating and acting on any complaint. BLD is held accountable solely to the laws of Thailand. Any contractual laws from countries other than Thailand remain the responsibility of the agent or the client to manage.

WEBSITE CONTENT

websiteThe website content is subject to change without notice before the course or during any tour. BLD endeavor’s to ensure that all information on the website is accurate, but can accept no responsibility for inaccuracy, or truth of statements made. Illustrations are intended to set the mood for each tour destination and may not present actual views as seen on a specific tour. All fares and prices quoted under the umbrella of www.bluelabeldiving.com and exclusive-liveaboards.com are correct at the time of publishing. Such fares, prices and international rates of exchange are subject to change, which in turn may affect tour/course prices quoted. Regardless of a deposit or full payment having been made, the tour member must also pay any increase in the tour/course price. If such increase is unacceptable, the tour member retains the right to cancel his/her booking. However, attention is drawn to the possibility that some cancellation charges may be imposed covering BLD cancellation cost.

EQUIPMENT

Any damage to the equipment used by students on courses or day trips during hire under the supervision of instructors or otherwise will result in payment required in proportion of or full payment replacement depending on the extent of the damage.

POLITICAL UNREST

If there is any political unrest, military conflict, flight cancellations, or any other risk to customers or vessels due to political unrest, then Blue Label Diving has the right to cancel vacations to this destination. In this event, we will contact you and re-route your booking to another destination at no extra cost. However, in these circumstances we are unable to consider this justification for you to cancel your cruise, and will therefore not be able to  authorize any refund or compensation in this event.

WAIVER

Remoteness of areas, local custom, or prevailing weather conditions may cause substitution of facilities and/or equipment, minor inconveniences or modification to the diving portions of the program itinerary. Blue Label Diving reserves the right to modify and/or cancel diving arrangements due to unfavorably weather conditions and to substitute comparable equipment. No refunds can be made for canceled diving arrangements due to adverse weather, or for substitution of facilities and/or equipment or for services or goods provided in the itinerary should tour members not utilize such services or goods. All participants agree to comply with any reasonable term or regulation that Blue Label Diving may prescribe during the course of the program. Blue Label Diving reserves the right to deny an applicant for any reason.

RELEASE OF LIABILITY

Client certifies that all statements regarding dive experience are correct and that he/she understands that acceptance on this trip is predicated on his/her presentation that he/she is physically fit to, and has had sufficient training to engage in open water SCUBA diving and understands the risks involved and willingly assumes all risks whether foreseen or unforeseen. It is understood that Blue Label Diving is independent of and has no business association, as partner, joint venture, owner or otherwise, with any resort, hotel carrier, boat operator, or other person or firm furnishing any service or facility in connection with the subject travel program. It is expressly understood and agreed that Blue Label Diving assumes no responsibility or liability for service, transportation, or equipment made available by any resort, hotel or other person, either as to its availability or as to its safety, quality or condition, nor for the acts of any employee or agent of such establishment. It is also understood and agreed that Blue Label Diving does not by acceptance of the client, assume any responsibility or liability for the safety of any participating individual, particularly while such individual is engaged in underwater activities whether alone or in groups, under the supervision of a tour escort, or otherwise. The tour escort is not acting in the capacity of instructor unless specifically indicated. Each client further agrees that in consideration of the price at which the said program is offered and conducted and other good and valuable consideration and in order to induce Blue Label Diving to accept the client under the age of majority, release Blue Label Diving and its owners, operators, instructors, employees or other agents, from damages resulting from death or personal injuries, including loss of services which the client may sustain on account of, or in connection with said program including ownership, maintenance, use or operation of any automobile ship, airplane, boat, hotel or common carrier. It is also understood that Blue Label Diving has not purchased insurance that would cover individuals in case of accident, injury, and death or property damage. The client also agrees and realizes that an emergency medical situation may arise and hereby provides authorization to Blue Label Diving and its employees or representatives, to provide emergency medical care, or necessary evacuation, and agrees to hold such parties harmless and indemnify them for any such action taken on behalf of the client and the costs incurred thereof. The client also agrees that this Release of Liability also binds the spouse, family, heirs and his/her legal representatives.

MISCELLANEOUS TERMS

terms-and-condition

If there are any changes to the details supplied to us by you it is your responsibility to inform Blue Label Diving as soon as possible. In particular we will not be responsible for problems arising from your failure to adhere to instructions in our emails or correspondence (e.g. late changes to your transfer information, your failure to satisfy permit documentation requirements, failed to transfer deposit etc). All fares are quoted inclusive of taxes unless otherwise stated. Our prices reflect operator / supplier prices and are therefore subject to changes that they may make without prior notice. We will inform you of such changes as soon as possible. Please note that the number of dives we quote in our packages is a best estimate based on normal circumstances, not a guarantee. Circumstances may arise during your vacations (weather, illness, personal choice) where the total number of dives or days done is less than the number we estimate/recommend. There will be no partial refunds in these circumstances. It is incumbent upon you to ensure that you meet the passport, visa, health requirements of the countries you wish to visit and those that you transit. Like other online sales agents our website will not stop you from making impossible bookings such as two different liveaboard trips at the same time or where you book diving on the same day as a later flight. It is your responsibility to ensure that you do not make such reservations. We will do our best to correct errors and omissions as quickly as practicable after being notified of them. However because of the advanced technology that is required in operating Blue Label Diving there may be times when obvious errors occur. For example, very occasionally, this may result in a package price, product or other detail displayed or presented on our website being incorrect. In this case we will do our best to correct the terms or revise them to mutual satisfaction, inspite of we reserve the right to cancel that contract, but this of course will be without any liability to you. In the unlikely event when your instructor falls ill and we do not have any other instructor to take over/replace, the course will have to be cancelled in protection of our instructors health. Depending on the amount of days, you will receive a refund or you are able to rebook the course without any more costs.

LINKS TO OTHER WEBSITES

Blue Label Diving has no responsibility for the content of other third-party websites of which links appear on any of our websites or for the actions / inaction’s of the owners/operators of such sites. We make no representations or warranties with such sites or any packages or services provided on or through those sites or the providers of those services.

VISA & PASSPORT

The be able to enter Thailand you will need a passport with a minimum of 6 months validity upon departing the Kingdom. Also every foreigner needs to get a tourist visa. You can download this FORM for visa on arrival. This visa info allows most people to get a visa for 30 days. Please make sure you check if the country where you are coming from, the country mentioned in your passport, is allowed into the country with a visa on arrival or if you need to ask permission at one of the THAI visa info and Thai embassies.